The Claims Process (Timeframe)

A Timeframe of the Dental Claims Process

Find out how long dental claims usually take and what you can expect along the way


Making dental claims can appear stressful at first glance. Not only are you having to live with the results of dental negligence yourself, but making a claim may be your first experience of legal matters.

In this section, we’ll break down the process from start to finish, helping you understand what happens next, what you’ll need to do, how long you can expect the process to take.

As always, if you have any questions about the dental claims process, or don’t even know where to start, we’re available for a free consultation. Just get in touch and we’ll guide you through.


Getting started on your dental claims

Generally speaking, making a formal complaint to your dentist is the best course of action to begin with. Not only does it show that you want to settle the case with minimal disruption, but it also helps you start gathering a timeline of what happened and when which can be used to make your claim. However, this way of settling a problem can sometimes lead to no payout, no response, or no resolution, which isn’t satisfactory if you’re suffering from dental problems as a result.

If you’ve made your complaint, or you’d just like to get started on a claim without involving your dentist, the next best step is to contact our team, who can give you specific advice on your exact situation.


The dental claims process

Our expert dental solicitor will look at your case

Alex Bodza, our in-house dental claims professional, will look at your case to make sure you have the best chance of succeeding with your claim. At this stage, we’ll also put together a list of information and evidence we’ll need before sending your claim to the courts.


You’ll need supporting evidence from an independent dental professional

An independent dental expert will need to give supporting evidence about your case before it can go to court. This may require a dental examination, but usually contacting them for an opinion is enough. We can help you find an independent dental professional if required.


Court proceedings begin

At this stage, your case is started. We’ll manage as much at this stage as possible to take the stress off of your shoulders. We may also need to discuss your claim with a barrister before the claim can be started officially.


Your documents are given to the defendant

You’ll need to pass your evidence, claim form, a medical report and a list of losses you’ve incurred as a result of the negligent treatment to the defendant within four months of the claim form being issued. We’ll ensure this is handed over in more than enough time. Once this is completed, the defendant then starts their defence.


A settlement is reached

Both sides of the dental claim can offer a settlement at any time, which can be agreed or disagreed upon at any time. Choosing or disagreeing to a settlement can have implications on the case as a whole, however, so it’s best to speak to us before doing so.

What’s next?


What sort of compensation might you receive?